Regal33 Privacy Policy – Your Personal Data Protection

To deliver the best possible experience to every member, Regal33 collects several categories of personal information. This is done responsibly and only for legitimate purposes.

We do not collect sensitive information such as medical data, religious beliefs, or political views. All information collected is strictly what is necessary to operate the platform safely and transparently.

Your personal data is collected through the following channels when you interact with the platform Regal33:

• Account Registration: Information you provide when creating a new account, including name, email, and phone number.
• KYC Verification: Identity documents and bank statements you submit for identity verification purposes before a withdrawal is processed.
• Platform Usage: Data is collected automatically when you play, make a deposit, withdrawal or use any feature of the platform.
• Cookies & Tracking Technologies: Technical information is collected via cookies, pixels, and log files when you browse the website or use the regal33 mobile app.
• Support Communications: Any inquiries or complaints you submit to our support team will be retained as service records.
• Trusted Third Parties: In certain cases, data may be received from third-party identity verification providers we use to expedite the KYC process.

Regal33 uses your personal data solely for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account securely.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and promptly.
• KYC Verification: Meeting legal compliance requirements related to identity verification and anti-money laundering.
• Platform Security: Detecting and preventing fraudulent activity, multiple account usage, and unauthorised access attempts.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes.
• Marketing Communications: Sending promotional information and bonus offers — only to members who have consented to receive them.
• Platform Improvement: Analysing usage patterns to improve user experience, platform performance, and security.
• Customer Support: Resolving complaints, disputes, and enquiries more effectively using stored communication records.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance or self-control tools.

Regal33 does not sell or rent your personal data to any third party for their own commercial purposes. However, in certain circumstances, we may share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with payment gateways, banks, and digital wallet providers to process your deposits and withdrawals.
• Identity Verification Providers: KYC data is shared with trusted third-party verification services to expedite your identity verification process.
• Game Providers: Limited game session information is shared with game software providers for technical and licensing management purposes.
• Legal Authorities: We will disclose required information when mandated by law, court order, or a request from a legitimate law enforcement agency.
• Auditors & Advisors: Professional parties such as account auditors or lawyers bound by strict confidentiality obligations.

All third parties we work with are required to meet data protection standards equivalent to those of regal33 itself. We ensure appropriate data processing agreements are in place with every partner that handles our members' data.

We continuously invest in our cybersecurity infrastructure to ensure your personal data remains protected at all times. Our security measures include:

• Data Encryption in Transit: All communications between your device and our servers use TLS 1.3 protocol with 256-bit encryption.
• Data Encryption at Rest: Sensitive data such as financial information and KYC documents are stored in encrypted format within our database.
• Strict Access Controls: Access to user data is granted only to regal33 staff who genuinely require it and is subject to strict confidentiality agreements.
• Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect and respond to any security threats promptly.
• Two-Factor Authentication: Account login is protected with a two-factor authentication (2FA) option for an additional layer of security.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent parties.

Platform Regal33 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Gathering information on how you use the platform — such as the most frequently visited pages — to help us improve the user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you don't have to reconfigure them every time you log in.
• Analytics Cookies: We use analytics tools to understand traffic and usage patterns in aggregate for continuous improvement purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the overall functionality of the platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

As a member Regal33 residing in Malaysia, you are protected under the Personal Data Protection Act 2010 (PDPA). Under this Act, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team. We will respond to your request within 14 working days. In cases requiring further review, this period may be extended up to 30 days with prior notification to you.

Regal33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.

• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for the duration of the active account period plus 5 years after account closure.
• Login & Session Data: Retained for 12 months for security and fraud investigation purposes.
• Support Communication Records: Retained for 3 years after the case is resolved.
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you. This deletion process follows established procedures to ensure no data is inadvertently retained.

Regal33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements.

You will be notified of any significant changes through:

• In-platform notifications while you are logged in.
• Email sent to the address registered with your account at least 7 days before changes take effect.
• Updates the "Last Updated" date at the top of this page.

Your continued use of the regal33 platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any inquiries, concerns, or wish to exercise your privacy rights, our team is Regal33 ready to assist through the following channels:

• Live Chat: Available 24/7 via the Live Chat button at the bottom corner of the platform.
• Privacy Email: [email protected] — we will respond within 14 business days.
• Telegram: Contact our support agent via the official regal33 Telegram channel.

For more information regarding your rights and responsibilities when using the platform, please refer to the following pages: Terms and Conditions, Responsible Gaming and FAQ.